Privacy Policy
This Privacy Policy sets forth the practices of The Emporium Mall of Malawi, also referred to herein as "TEMOM", "we", "us", or "our", with respect to the collection, use, and disclosure of personal information provided by users ("you" or "your") through our website, mobile application, and associated services.
TEMOM is committed to ensuring that your privacy is protected and that any personal information you provide is handled in accordance with applicable data protection laws.
Information We Collect
We may collect the following categories of information:
a) Personal Information
We may collect personal data that you voluntarily provide to us, including but not limited to:
Full name
Email address
Mobile phone numbeR
Billing and delivery address
Payment details (e.g., Airtel Money or TNM Mpamba information)
b) Technical and Usage Data
We may also automatically collect certain non-personal information, such as:
IP address
Browser type and device information
Access dates and times
Pages visited and referring/exit pages
TEMOM is committed to ensuring that your privacy is protected and that any personal information you provide is handled in accordance with applicable data protection laws.
Purpose of Data Collection
TEMOM collects and uses your personal information for the following lawful purposes:
To process and fulfill orders placed via our platform
To communicate with you regarding order updates, delivery, and customer service
To improve our website, mobile application, and overall user experience
To send marketing and promotional communications, where consent has been provided
To comply with legal obligations and regulatory requirements
To detect, prevent, and respond to fraud or security incidents
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Your consent
Performance of a contract with you (e.g., order fulfillment)
Compliance with legal obligations
Our legitimate business interests, provided such interests do not override your rights and freedoms
Disclosure of Information
We may disclose your personal information to the following categories of recipients, where necessary:
Third-party delivery service providers
Mobile payment and financial service providers
IT service providers involved in the maintenance and operation of our systems
Regulatory authorities, where required by law
We do not sell, lease, or trade your personal information to third parties for marketing or commercial purposes.
Data Security
TEMOM implements appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. Despite our best efforts, no data transmission over the internet can be guaranteed to be 100% secure.
Retention of Data
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Subject to applicable data protection laws, you have the right to:
Access the personal data we hold about you
Request the correction or deletion of your data
Withdraw your consent to processing where consent was previously given
Object to or restrict the processing of your data
Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and support marketing efforts. You can manage your cookie preferences through your browser settings.
Links to Third-Party Websites
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and TEMOM is not responsible for the content, privacy practices, or policies of such websites.
Children's Privacy
TEMOM does not knowingly collect personal information from individuals under the age of 13. If we become aware that such data has been collected, we will take steps to delete it promptly.
Changes to This Policy
TEMOM does not knowingly collect personal information from individuals under the age of 13. If we become aware that such data has been collected, we will take steps to delete it promptly.
Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
The Emporium Mall of Malawi (TEMOM)
Email: info@emporiummalawi.com
Phone: +265-893-012-880