Purchase Protection
At Emporium Malawi, we value your trust and are committed to ensuring a secure and reliable shopping experience. Our Purchase Protection policy is designed to provide you with peace of mind, knowing that your orders are handled with care and delivered safely.
What is Purchase Protection?
Our Purchase Protection guarantees:
Secure Payments: Your payment information is safeguarded through secure and reliable payment methods.
Order Accuracy: We ensure that the items you receive match what you ordered.
Damage Resolution: If your order arrives damaged or incorrect, we will work with you to resolve the issue promptly.
How Purchase Protection Works
1. Secure Payments
We accept payments via:
Cash on Delivery
Mobile Transfers through Airtel Money and TNM Mpamba
Your financial information remains confidential and secure at all times.
2. Order Accuracy
Every order is carefully packed and verified before dispatch to ensure accuracy. If there is an issue with your order, such as missing or incorrect items, you can contact us immediately for assistance.
3. Damage or Delivery Issues
If your order is:
Damaged: Contact us within 24 hours of delivery with pictures and details of the issue.
Delayed: We will notify you if there are any unexpected delays and keep you informed until your order arrives.
What’s Not Covered
Change of Mind: We do not accept returns or refunds if you change your mind after making a purchase.
Incorrect Delivery Information: If the delivery address provided was incorrect, additional fees may apply for redelivery.
How to Report an Issue
If you encounter a problem with your purchase, follow these steps:
Contact our support team via email at support@emporiummalawi.com or call +265-893-012-880.
Provide your order details, a description of the issue, and supporting evidence (e.g., photos for damaged items).
Our team will review your case and work with you to resolve the matter as quickly as possible.
Our Commitment to You
Emporium Malawi is committed to providing:
Timely Resolutions: Our customer support team is here to address any concerns and provide prompt solutions.
Transparent Communication: We will keep you informed at every step of the process.
Reliable Service: From order placement to delivery, we prioritize your satisfaction.
For further assistance or questions about our Purchase Protection policy, please don’t hesitate to contact us. Thank you for choosing Emporium Malawi, where your satisfaction and confidence are our top priorities.