Returns & Refund Policy
At Emporium Malawi, we are committed to providing high-quality products and excellent service. To maintain the efficiency and fairness of our operations, we have established the following policies regarding returns and refunds:
No Returns
Due to the nature of our business, all sales are final. We do not accept returns once an order has been delivered. We encourage customers to thoroughly review their orders before completing the checkout process.
Perishable Items: For health and safety reasons, we cannot accept returns of perishable goods such as food items, beverages, and fresh produce.
Non-Perishable Items: Non-perishable items are also not eligible for returns, as we aim to ensure the integrity of all products sold through our platform.
No Refund Policy
We do not issue refunds for any purchases made on our platform. This policy applies to all products, including groceries, household items, and imported goods.
Exceptions and Resolutions
We understand that mistakes or issues may occasionally arise. While we do not offer returns or refunds, we are committed to resolving any concerns promptly:
- Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 24 hours of delivery.
- Damaged Items: If an item arrives damaged, kindly notify us within 24 hours of delivery and provide photos as proof.
In such cases, we will evaluate the issue and may offer a replacement or store credit at our discretion.
Your Responsibility as a Customer
Review Your Order: Please ensure that all items and quantities in your cart are correct before placing your order.
Inspect Your Delivery: Upon receiving your order, we encourage you to inspect the items immediately to confirm accuracy and quality.
Contact Us
We value our customers and are here to assist you with any concerns regarding your order. If you need support, please contact us:
Email: info@emporiummalawi.com
Phone: +265-893-012-880
Policy Updates
This policy is subject to change without prior notice. Please review this page periodically for any updates.